Shipping & Returns
Shipping Destinations
Kavanua ships only to destinations accepted during checkout.
Order Processing
Orders are normally prepared for dispatch within 1–3 business days.
Delivery Estimates
Delivery times vary depending on the destination and carrier. Any delivery timeframe shown or communicated is an estimate and is not a guaranteed delivery date.
Order Cancellation
An order may be cancelled only before it has been dispatched. Please contact support@kavanua.com as soon as possible. Once an order has been dispatched, it must follow the normal return process below.
Return Eligibility
Customers may request a return within 14 days after receiving their order. Products must be unopened, unused, in their original packaging, and accompanied by proof of purchase.
Non-Returnable Opened Products
Opened or used skincare, haircare, soap, and personal-care products are not eligible for return unless they arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact support@kavanua.com within 7 days after delivery with your order details, a description of the issue, and clear supporting photographs where applicable.
Return-Shipping Costs
You are responsible for return-shipping costs unless the product was damaged, defective, or incorrectly supplied.
Refund Processing
Approved refunds are issued to your original payment method. After we approve the returned product, the refund may require 5–10 business days to appear, depending on your payment provider or financial institution. Original shipping fees are not refundable unless the return results from a damaged, defective, or incorrectly supplied product.
How to Request a Return
Email support@kavanua.com with your order details before sending anything back to us. We will provide return instructions before you ship a product to us.
Contact Information
Kavanua
Nambatri, Opposite Volcanic Earth
Port Vila, Vanuatu
Email: support@kavanua.com
Phone: +33 7 80 81 56 36