Terms of Service
Last updated: July 20, 2026
About Kavanua
Kavanua offers natural skincare products, including elixirs, hair and body oils, and soaps. These Terms of Service govern your use of our website and any orders you place with us.
Acceptance of These Terms
By using this website or placing an order, you agree to these Terms of Service.
Eligibility to Place an Order
You must be able to form a legally binding contract to place an order with us.
Product Information, Images, and Descriptions
We aim to describe our products accurately. However, product appearance, including color, may vary slightly from what is shown on your screen due to display settings and photography.
Pricing
All prices are listed in US Dollars (USD). If a pricing error occurs on our website, we reserve the right to correct the error and, where an order has already been placed at an incorrect price, to cancel that order and refund any amount paid.
Order Submission and Acceptance
Submitting an order through checkout is an offer to purchase, not an automatic acceptance of your order. We may accept, reject, or cancel an order for legitimate reasons, including product unavailability, payment failure, suspected fraud, or an obvious pricing error. If we cancel an order after payment has been taken, we will refund the amount paid.
Payment
Payment is processed through our available payment provider, currently PayPal.
Shipping
Kavanua ships only to destinations accepted during checkout. Delivery timeframes are estimates and are not guaranteed.
Cancellations
An order may be cancelled only before it has been dispatched. Once an order has been dispatched, it must follow the normal return process.
Returns and Refunds
Returns and refunds are handled in accordance with our Shipping & Returns policy.
Customer Responsibilities
You agree to provide accurate order and contact information and to use this website lawfully.
Prohibited Use
You may not use this website for any unlawful purpose or in a way that could damage, disable, or impair the website or interfere with other users' access to it.
Intellectual Property
The content on this website, including text, images, and branding, belongs to Kavanua or its licensors and may not be used without permission.
Third-Party Services and Links
This website uses PayPal for payment processing and may link to third-party websites. We are not responsible for the content or practices of third-party websites.
Product Care Guidance
As with any skincare, haircare, or personal-care product, review the ingredients before use and discontinue use if irritation occurs. This is general product-care guidance and is not medical advice.
Limitation of Liability
To the extent permitted by law, Kavanua is not liable for indirect or consequential losses arising from your use of this website or our products. Nothing in these terms limits any rights that cannot lawfully be excluded.
Governing Law
These Terms are governed by the laws of Vanuatu, without limiting any mandatory consumer rights that may apply to you.
Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated date.
Contact Us
Kavanua
Nambatri, Opposite Volcanic Earth
Port Vila, Vanuatu
Email: support@kavanua.com